Connect to Astrologer Service Policy

Effective Date: June 23, 2026 | Last Updated: June 23, 2026

1. Scope of This Policy

This policy applies to paid and unpaid services booked through the Connect to Astrologer feature, including kundli readings, question consultations, pooja-related bookings, reports, and any similar service displayed on Nakshtramani.

This policy works with our Terms and Conditions, Privacy Policy, and Disclaimer. If there is a conflict, the stricter safety or legal standard will apply.

2. Nature of Astrology Services

• Astrology readings are interpretive and belief-based. Results may vary by tradition, astrologer, birth data accuracy, and interpretation method.
• We do not guarantee any outcome, prediction, remedy result, marriage decision, career result, health result, financial return, legal result, or spiritual result.
• Users should treat advice as one perspective, not as the sole basis for important life decisions.
• Birth date, time, and place accuracy directly affect chart interpretation. The user is responsible for entering accurate details.

3. No Professional or Emergency Advice

Nakshtramani and listed astrologers do not provide professional medical, psychiatric, legal, tax, investment, insurance, or emergency advice through this feature.

• For health, pregnancy, mental-health, self-harm, addiction, domestic violence, or emergency concerns, contact qualified professionals or emergency services immediately.
• For legal, immigration, tax, property, criminal, family court, or contract matters, consult a qualified legal professional.
• For investment, trading, loans, insurance, or financial planning, consult a registered financial professional and verify risk independently.

4. Prohibited Claims and Topics

Astrologers and users must not use the platform for harmful, illegal, or coercive content. The following are not allowed:

• Guarantees of cure, pregnancy, marriage, divorce, job, visa, lottery, stock-market gains, court victory, or specific financial profit.
• Fear-based pressure, blackmail, threats, or claims that a user must urgently buy a remedy to avoid harm.
• Requests to harm, control, spy on, stalk, manipulate, or exploit another person.
• Illegal activities, hate, harassment, sexually explicit requests, or content involving minors in an unsafe or inappropriate way.
• Medical diagnosis, medication advice, suicide/self-harm guidance, or instructions that could endanger life or safety.

5. Astrologer Responsibilities

• Astrologers must provide services honestly, respectfully, and within the service description shown at booking.
• Astrologers must not make guaranteed-outcome claims or use fear to upsell remedies, products, or private services.
• Astrologers are responsible for their own interpretations, communication, availability, and compliance with applicable laws.
• Nakshtramani may review profiles, suspend listings, reject services, or restrict accounts for safety, fraud, quality, or policy reasons.

6. User Responsibilities

• Provide accurate name, contact, birth, service, and payment information.
• Use respectful language and do not harass, abuse, threaten, impersonate, or pressure astrologers or support staff.
• Do not share another person's sensitive information without lawful permission.
• Review the service name, price, delivery mode, duration, and required details before continuing to payment.

7. Booking, Payment, and Confirmation

• Service fee, applicable tax/charge breakup, and total payable amount are shown before payment is started.
• Payment is processed through the available payment gateway, such as Razorpay, where enabled.
• A booking is treated as confirmed only after successful payment verification in our system and/or verified gateway/webhook confirmation.
• Payment gateway emails or bank messages may arrive separately from Nakshtramani booking communications.
• If payment is deducted but booking is not visible, contact support with payment ID, order ID, email, phone number, and screenshot where available.
• We may hold, cancel, refund, or manually review a booking if payment verification, fraud checks, gateway status, or required service details are incomplete.

8. Taxes, Invoices, and Payment Breakup

Taxes and payment breakup are shown to the user before payment. Tax treatment may depend on applicable law, business registration status, place of supply, service category, gateway rules, and accountant/legal advice.

• If tax is configured as included in the listed price, the total payable remains the displayed service price and the tax component is shown inside that total.
• If tax is configured as additional, the total payable will show service fee plus applicable tax before payment starts.
• Any invoice, receipt, or tax document will be issued according to applicable law and the information available in the booking/payment record.
• Users must review the final payable amount before completing payment. Completing payment means the user accepts the displayed price breakup for that booking.

9. Cancellation, Reschedule, and Refund Rules

Refund and cancellation handling depends on service status, astrologer availability, payment confirmation, delivery mode, whether service work has started, and verification evidence.

• Duplicate payment: Eligible duplicate charges may be refunded after verification.
• Payment deducted but booking failed: We will verify with the payment gateway and either confirm the booking or process an eligible refund.
• Astrologer unavailable: We may offer reschedule, replacement, wallet/credit where available, or refund depending on the case.
• CANCELLATION AND REFUND: No refund shall be processed once a booking has been accepted, assigned, initiated, or any service-related work has commenced, including but not limited to consultations, report preparation, pooja coordination, or other booked services.
  
  However, if the User wishes to cancel a successfully placed booking before any service-related work has commenced, the User must contact Customer Support within 1 (one) hour of making the payment. Any cancellation request received thereafter shall be reviewed solely at the discretion of Nakshtramani, and Nakshtramani reserves the right to approve or reject such request based on the status of the booking, astrologer assignment, service preparation, and other relevant factors.
• After work starts: Once consultation/report/pooja coordination or delivery has started, full refund may not be available because astrologer time and service preparation may already be consumed.
• Dissatisfaction with prediction: Refund is not guaranteed only because a user disagrees with an interpretation, expected a different prediction, or did not receive a desired outcome.
• Wrong user details: Refund may be refused where inaccurate birth details, phone, email, date, time, place, or service selection were provided by the user.
• Gateway charges/taxes: Payment gateway charges, taxes, bank charges, or statutory deductions may be non-refundable where applicable.
• Refund route: Approved refunds will normally be initiated within 7 (seven) business days of approval and processed to the original payment method or another legally permitted route. Actual credit timelines depend on the payment gateway, bank, card issuer, payment provider, and applicable banking processes.
• Wallet/Credits Policy: Promotional credits, bonus credits, referral credits, and wallet credits are non-transferable, have no cash value unless required by law, and may expire according to the applicable offer terms.
• Partial Refund Rules: Where a consultation is interrupted due to technical failure, astrologer unavailability, or platform error, Nakshtramani may provide a proportional refund, credit, reschedule, or alternative resolution based on available evidence.
• Consultation Completion Definition: A consultation is considered delivered when the astrologer and user are successfully connected through the platform and the consultation begins, regardless of whether the user chooses to continue the discussion.
• No Refund for User Absence: Refunds may not be available where the user fails to attend, answer, join, remain reachable, or provide required information within the scheduled service window. If a consultation cannot proceed because the user is unavailable or does not respond within a reasonable time, the service may be treated as delivered or forfeited, subject to the circumstances of the booking.
• Evidence: We may require booking ID, payment ID, registered email, phone number, screenshots, call/message evidence, and gateway status to verify any refund or dispute request.
• Fraud/abuse: Refunds may be denied, delayed, or investigated if we detect abuse, false claims, chargeback misuse, impersonation, suspicious payment activity, or policy violation.

10. Chargebacks, Disputes, and Failed Payments

If a user raises a bank/payment gateway dispute or chargeback, Nakshtramani may share booking, payment, delivery, communication, and verification records with the payment gateway, bank, legal adviser, or competent authority as needed to defend or resolve the dispute.

• Pending or failed bookings may be automatically cleaned up from our system after a reasonable retention period unless required for support, fraud prevention, accounting, or legal reasons.
• Successful payment records may be retained for tax, accounting, audit, refund, dispute, and legal compliance purposes.

11. Pooja and Ritual-Related Services

Pooja, ritual, and remedy-related services are cultural/religious services. They do not guarantee any specific result. Users should review date, time, deliverables, and required details before booking.

If a ritual requires materials, third-party arrangements, travel, or location-specific action, those terms must be clearly agreed before service starts.

12. Privacy, Data, and Communication

• We collect and process booking data such as name, email, phone, birth details, service details, payment reference, and consultation-related messages as described in our Privacy Policy.
• Astrologers should use user data only for the booked service and must not misuse, sell, publish, or share it outside the service context.
• Users and astrologers must not record calls, screenshots, or private messages for public sharing unless all parties have lawful consent.
• For security, fraud prevention, dispute handling, and legal compliance, we may retain transaction and booking records for a reasonable period.
• Recording Policy: Calls, chats, and consultation records may be monitored, stored, or reviewed for quality assurance, fraud prevention, dispute resolution, legal compliance, and customer support purposes, subject to applicable law and the Privacy Policy.
• User Data and Content Rights: Users retain ownership of information they provide. By submitting information through the Platform, users grant Nakshtramani a limited, non-exclusive right to process, store, transmit, and use such information solely for providing services, customer support, fraud prevention, dispute resolution, legal compliance, and platform operations.
• Electronic Communications Consent: By using the Platform, users consent to receive communications electronically, including emails, SMS messages, push notifications, WhatsApp messages, invoices, receipts, booking confirmations, reminders, support communications, security alerts, and other service-related communications. Such electronic communications shall satisfy any legal requirement that communications be in writing, where permitted by applicable law.

13. Remedies, Products, and Third-Party Purchases

If an astrologer suggests gems, yantras, pooja items, donations, rituals, or third-party purchases, the user must evaluate them independently. Nakshtramani does not guarantee remedy results and is not responsible for purchases made outside the platform unless explicitly offered through Nakshtramani with written terms.

14. Complaints and Grievance Handling

For booking, payment, refund, quality, safety, or privacy complaints, contact support@nakshtramani.com.

Please include booking ID, payment/order ID, registered email, phone number, astrologer name, service name, and a clear description of the issue. We may ask for additional evidence to verify the case.

We will make reasonable efforts to review complaints fairly, but response time may vary depending on gateway status, astrologer response, required evidence, weekends, holidays, and technical availability.

15. Platform Rights

Nakshtramani may pause, cancel, refund, investigate, restrict, or refuse a booking where required for security, fraud prevention, policy compliance, user safety, payment verification, legal compliance, or operational reasons.

We may remove or restrict astrologer profiles, services, content, ratings, accounts, payment access, or bookings that violate policy, create legal risk, mislead users, or affect platform safety.

Account Suspension & Fraud: We may suspend, restrict, terminate, or investigate accounts involved in fraud, chargeback abuse, fake reviews, harassment, impersonation, policy violations, or unlawful activity.

Force Majeure Clause: Nakshtramani shall not be liable for delays, interruptions, or service failures caused by events beyond reasonable control, including internet outages, payment gateway failures, natural disasters, strikes, government actions, cyberattacks, telecommunications failures, or other force majeure events.

Intellectual Property: All platform content, trademarks, logos, designs, software, reports, and materials remain the property of Nakshtramani or its licensors and may not be copied, reproduced, distributed, or commercially exploited without permission. Any unauthorized use, reproduction, distribution, modification, reverse engineering, scraping, commercial exploitation, or infringement of Nakshtramani's intellectual property rights may result in suspension of access, legal action, injunctive relief, damages, and any other remedies available under applicable law.

16. Limitation of Liability

To the maximum extent permitted by law, Nakshtramani is not liable for indirect, incidental, special, emotional, financial, relationship, career, medical, spiritual, or consequential losses arising from reliance on astrology consultations or user decisions based on them.

Nothing in this policy excludes liability that cannot legally be excluded. Where applicable law gives a user mandatory rights, those rights will continue to apply.

Limitation of Liability Cap: To the maximum extent permitted by law, Nakshtramani's total liability arising from any claim related to a booking or service shall not exceed the amount paid by the user for the specific service giving rise to the claim.

Third-Party Services Disclaimer: Nakshtramani may rely on third-party payment processors, communication providers, hosting providers, cloud infrastructure providers, analytics providers, and technology partners to operate the Platform. Nakshtramani is not responsible for delays, outages, interruptions, failures, data transmission issues, payment processing errors, or other events attributable to such third-party services, except to the extent required by applicable law.

17. Updates to This Policy

We may update this policy for legal, payment, safety, product, or operational reasons. Updated versions will be published on this page with a revised date.

18. Governing Law

This policy is governed by the laws of India. Disputes are subject to competent courts in India, unless applicable law requires otherwise.

Governing Law and Dispute Resolution: This policy and all services provided through Nakshtramani are governed by the laws of India. In the event of any dispute, claim, or controversy arising out of or relating to the use of the platform, the parties shall first attempt to resolve the matter through good-faith discussions and negotiations.

Class Action Waiver: To the extent permitted by applicable law, disputes shall be brought only in an individual capacity and not as part of any class action, collective action, representative action, or similar proceeding.

Arbitration: If the dispute is not resolved within a reasonable period, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, India, and the proceedings shall be conducted in English. The arbitral award shall be final and binding upon the parties and may be enforced by any court of competent jurisdiction.

Interim Relief: Nothing in this policy shall prevent either party from seeking interim, injunctive, equitable, or protective relief from a court of competent jurisdiction where necessary to protect its rights, property, confidential information, intellectual property, or interests pending the resolution of a dispute or completion of arbitration proceedings.

Court Jurisdiction: Subject to the foregoing, the courts located in New Delhi, India shall have exclusive jurisdiction, except where applicable law grants a consumer mandatory rights in another jurisdiction.

19. Age Restriction / Minor Policy

Users must be at least 18 years of age. If permitted by applicable law, minors may use the Platform only with the consent and supervision of a parent or legal guardian.

20. International Users and Local Law Compliance

Users are responsible for ensuring that use of the platform is lawful in their country, state, or region. Nakshtramani does not guarantee that the services are permitted in every jurisdiction.

21. Export Controls and Sanctions

The Platform reserves the right to refuse, restrict, or discontinue services where such services are prohibited by applicable laws, regulations, sanctions, court orders, or governmental restrictions.

22. Severability

If any provision of this policy is found to be invalid, unlawful, unenforceable, or contrary to applicable law by a court, tribunal, or competent authority, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

23. Entire Agreement

This policy, together with the Terms and Conditions, Privacy Policy, Disclaimer, and any other policies expressly incorporated by reference, constitutes the entire agreement between the user and Nakshtramani regarding the services covered by this policy and supersedes any prior representations, communications, understandings, or agreements relating to such subject matter.

24. Waiver

No failure or delay by Nakshtramani in exercising any right, power, or remedy under this policy shall operate as a waiver of that right, power, or remedy. Any waiver shall be effective only if made in writing and signed by an authorized representative of Nakshtramani.